1. Eligibility
Returns and exchanges are accepted within 7 calendar days of delivery.
Products are to be unused, undamaged, and in original packaging, with labels intact.
Returns or exchanges are not allowed for:
- Made to order or cut to size products (e.g. custom cut pipes).
- Products with visible signs of damage due to improper installation or handling.
- Items which are non-returnable at the point of purchase.
2. Defective or Incorrect Items
If you have been delivered a defective, damaged, or wrong product, please contact us within 3 days of delivery.
Attach clear images of the product and packaging for verification.
After verification, we will pay for return shipping and process a replacement or refund.
3. Placing a Return or Exchange
To initiate a return or exchange:
- Email us at info@malikcorporation.pk or Call / Whatsapp: +92 312 1007722.
- Visit at: 46-C, Lane 3, Bukhari Commercial Area, Phase-6, D.H.A Karachi, Sindh.
- Share your invoice/order number, product, and reason for the request.
- Once authorized, you’ll be given return shipping and handling instructions.
4. Cost of Shipping
Return shipping is the responsibility of the customer, with the exception of defective or incorrect orders (in which case we’ll pay for it).
We suggest using a trackable courier service, we’re not responsible for lost packages on the way back.
5. Refunds
After receiving and inspecting the returned product:
- If authorized, refunds will be made within 7–15 business days back to the original form of payment.
- Shipping charges are not refundable, except in cases of our mistake or product flaw.
- If return is not allowed, the product will be returned to you at your cost.
6. Exchanges
Exchanges are allowed within the original return period, pending availability of the item.
Customers will be liable for extra shipping charges.
In case the desired exchange is not available, you can request either a refund or credit to the store.
7. Policy Updates
Malik Corporation reserves the right to modify this policy at any time. Changes will take effect upon posting to our website.